We are excited to team with Guild Quality. Guild Quality serves hundreds of building professionals committed to delivering an exceptional client experience. As an independent third-party, Guild Quality interviews every client about his or her experience throughout the building process and provides immediate feedback to the Guild Quality Builder member.
Emerald Ventures joined this client surveying network as we feel client feedback is crucial to our success in delivering an exceptional home buying experience. Even as homeownership may not be as stable as it once was, it is still very much the American Dream. We would always welcome a return client as their housing needs change over the years. Equally as important, we would welcome their friends and family as clients as well. Nothing impacts our reputation more than the satisfaction or our clients. Guild Quality provides valuable, actionable client feedback so we can:
- Monitor the quality of service and product we deliver
- Measure the performance of our people (staff, subcontractors, realtors)
- Address client’s needs in a timely manor.
Guild Quality has proven invaluable as a tool to monitor areas that may need improvement allowing us to immediately focus our attention to client concerns. Our 2008 mission... “The best client care we can provide”.